Refund Policy

If a paid plan is not the right fit, email [email protected] within 14 days of your first paid charge and we will authorise a full refund of that charge. You do not need to give a reason.

We may decline a refund if the account shows abusive usage, a terms breach, or an attempt to use the refund window as a free tier. In that case we explain why.

Cancel before the next renewal to stop the next charge. Cancellation does not refund the period already paid, and access continues until the end of that period.

If you cancel after a renewal by mistake, contact us within 7 days. We will refund the unused part of that period if usage is minimal and the plan was not renewed deliberately.

Request overage is billed at $0.30 per 1,000 requests above the included amount and is not refundable once incurred, except where a billing error is ours. Sandbox minutes stop at the included amount.

If a Laminaro outage prevented you from using a material part of a paid period, contact support. We will credit or refund the affected portion.

Creem is the merchant of record. Once we authorise a refund, Creem returns the amount to the original payment method under its buyer terms. Timing depends on the method and your bank, usually 5–10 business days.

We never ask for card numbers by email. If someone does, it is not us.

Nothing in this policy limits a refund or cancellation right that consumer law gives you and that cannot be waived. If you are entitled to a stronger remedy, we honour it.

Refund requests and billing questions: [email protected]. Include the invoice or Creem receipt id, never a card number.