Support
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Laminaro is a small independent product. Email is the fastest way to reach us; we aim to reply within one business day. Production outages are prioritised, but no formal uptime SLA is offered while the service is in launch.
[email protected]Account, billing, onboarding and technical questions. Include your workspace name and the endpoint or run id when one exists.Security reportUse the subject “Security report”. We acknowledge reports within two business days and will not pursue good-faith research.
What we can help with
- Account and accessSign-in, email verification, two-factor, sessions, workspace membership and invitations.
- Billing and plansPlan changes, invoices, tax, refunds and cancellation. Creem is the merchant of record for payments.
- Technical and securityEndpoint errors, capability scans, sandbox runs, rate limits, and responsible vulnerability reports.
Before you write
- · Check the run receipt first; it names the endpoint, capability and failure code.
- · For a scan failure, include the source name and the scanner that blocked it.
- · For billing, include the invoice or Creem receipt id, never a card number.
- · The answers to common pricing questions are on the pricing page.
Postal address for legal notices is available on request. Privacy requests are handled under the Privacy Policy.